Information technology and telecom companies include hardware and software makers, services organizations like Internet service providers (ISPs) and technology integrators, and firms in the IT delivery chain – distributors, wholesalers, and certain retailers. IT companies provide some combination of hardware, applications, services, and ongoing support to businesses, educational institutions, government agencies, and individuals.

IT companies are continuously releasing new hardware to improve processing speed and memory capacity, and software applications with new features. These releases drive the need to train distributors, retailers, support specialists, and end-users. Telecommunications companies also improve quality of service (QoS) and deliver new communications capabilities on a regular basis. Each new improvement leads to a new cycle of training.

Training requirements in the IT and telecom sector include:

• Certifications for technology experts who must install and maintain networks and devices.
• Channel training for distributors, resellers, and retailers who present technology to buyers.
• Customer education for end-users who take advantage of new, high-tech products.

Cognitive Arts and NIIT are unique in their relationships with technology bellwethers like Microsoft and IBM.  View our case studies to learn how Cognitive Arts has helped numerous IT clients.