We have found that organizations achieve the largest impact from their investments in learning when they tightly focus them on the specific areas that matter most. One way to focus is around targeted job roles. Most organizations have a few targeted job roles where improvements in performance are both uniquely possible to achieve and uniquely important.

To help organizations identify such roles and enhance their impact, we have developed a unique Critical Mistake Analysis methodology. At heart, our method is simply a structured way to apply the Pareto Principle (aka the "80/20 Rule") to human performance. It enables us to efficiently and systematically identify where a business can best focus to achieve results.

For example, we have worked with an auto company to drive sales by investing in their sales consultants; a finance company to drive profits by investing in branch managers, and an insurance company to increase margins by investing in claims representatives.

In analyzing targeted job roles, we start with our client's key business objectives . We then drill down, layer by layer, to see how to most efficiently achieve them with the help of focused learning advisory services.

At each level, we rigorously prioritize the areas of highest opportunity and focus on them. Through this process, we achieve unmatched clarity in aligning human performance solutions to high-priority business needs.

For more information, see our approach to Learning Program Analysis and Design.