Quick service restaurants include regional, national, or global restaurant brands with limited menus and very fast food delivery. Because customers expect efficient service and high quality food in all cases, these brands differentiate themselves along other lines including food selection, value pricing, and their appeal to children.

This particular industry – driven by efficiency – recognizes the importance of exceptional operations training. The need is compounded by high employee turnover rates, large variations in age and education levels for employees, and multi-lingual training requirements. Finally, since these brands are built on consistent experiences across all locations, it is of paramount importance that every operational procedure is executed uniformly.

Training requirements in the quick service restaurant industry include:

• Employee on-boarding and process training as employees are hired and promoted.
• Highly engaging design including training simulations and games that transcend learner age and education.
• Delivering skills training to geographically dispersed learners at multiple locations.
• Accommodating limited and inconsistent information technology infrastructures across locations.

Cognitive Arts has extensive experience helping restaurants, hospitality chains and other service organizations meet their business objectives. Learn how Cognitive Arts helps franchised organizations develop their capabilities.