Our clients are routinely appealed to align learning to business objectives. Our unique approach to learning program analysis and design enables them to do so. We define learning solutions for a wide range of needs, including:

• Pivotal talent pools, job roles where improvements in performance are critical to business results.
• Strategic initiatives such as centralizing operations, rolling out enterprise software applications, or moving to a new sales process.

Our goal is to define an efficient learning solution that is directly aligned to business objectives. To succeed, our experienced team employs classic performance consulting techniques. We ensure that we understand the driving business objectives. We drill down to the actual work that personnel perform and identify the barriers that can prevent them from performing it effectively. We prioritize those barriers and identify which should be addressed through learning solutions. Finally, we map out a blended learning solution to directly address the barriers, one that is tailored to fit within organizational constraints.

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What sets us apart is the rigor with which we concretely articulate specific performance gaps, and the discipline with which we prioritize those gaps, using field input to size their impact on business results. This rigor gives business sponsors a clear view of how to focus their investments, and the results that they can expect from the learning solution.

In short, we bring the same principles to learning program analysis and design that we bring to our unique methodology for Critical Mistake Analysis.  Our design approach involves four phases:

1.  What will the business consider success?
In this phase, we define guidance for the solution, capturing how its success will be measured.
 
2.  What blocks success today?
In this phase, we identify what performances matter, what barriers impede them, and examples of the critical mistakes which the solution should target.
 
3.  How can we cost effectively achieve success?
In this phase, we define an efficient blended learning solution. As appropriate, we specify a combination of the training, performance support, communications, and other interventions to cost-effectively enable employees to meet their performance goals.
 
4.  How can we implement and ensure ongoing success?
In this phase, we prepare clients to put the solution in place. We define an implementation plan, identify and determine how to manage risks, articulate how to evaluate impact, and specify how to continually improve the solution over time.